One of my favorite books is The Four Agreements by Don Miguel Ruiz. Since I posted about complaining at work, I’ve been meditating a lot on the second agreement: Don’t take anything personally. "Whatever happens around you, don’t take it personally. Nothing other people do is because of you. It is because of themselves. All people … Continue reading Don’t Take It Personally
In his article, The Next Time You Want to Complain at Work, Do This Instead, Peter Bregman talks about sitting with the difficult feelings we're experiencing, pinpointing exactly what is bothering us, and then taking direct, compassionate action to address the issue. He says to "Go ahead and complain. Just do it directly — and thoughtfully — to the person who is the cause of your complaints."
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Barbara McNichol talks about the Mehrabian myth and the importance of words.
The Admin Unicorn 